FAQ
FAQ Help Center
We will respond to your needs within 24 hours, whether it is product functionality, packaging, or transportation details, all of which will be answered here.
popular questions
The following are the items that our clients are most concerned about, which may be helpful to you！
It is recommended to give priority to international express DHL, FEDEX, UPS, which will generally be delivered within 5-9 days. If the timeliness of cargo transportation is not high, you can consider some special line package transportation lines, such as: EMS. sinostar, 4PX, SF express, etc. Each region and country has many different options. Please consult the mode of transportation before placing an order.
Regarding the device recall, when the device is not working properly, we will evaluate the operation of the device, and the device will be recommended for recall if the customer cannot repair or solve it remotely.
In two cases, 1. If the device itself is defective and needs to be recalled, we will bear all shipping costs. 2. If the device cannot work normally due to improper use by the customer and needs to be returned to the factory for repair, the customer shall bear the shipping costs.
We will distribute some gift cards during the Black Friday period, which will offer ultra-low discounts or even free. Please keep an eye on our social media account.
Coupons will be distributed regularly and can be claimed on the homepage of the website. We will announce them on social media. We usually adopt the method of giving and selling gift cards instead of sending coupons. Of course, coupons and gift cards will coexist.
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Delivery & discounts
We are adding AI robots to replace manual sales and can provide 24-hour uninterrupted service.
We currently only have agents in a few countries, only involving 1-2 special devices. If you are interested in one of our products, you can contact us to become an agent for that region (country).
If our answer still cannot solve your question, please call : +86 13138871766 or email: info@quectrix.com.response within 8 hours.
Our device is shipped from Chinese Mainland or Hong Kong to all parts of the world through international express, special transportation line and sea transportation.
If your question has not been resolved, please call: +86 13138871766 or send an email to: info@quectrix.com ,We will respond positively within 8 hours.
Follow our social media and become our member. We will regularly send product and sales information. Please note: We will not abuse our dominant position to send spam messages, and your life and privacy will not be disturbed in any way.
Each product has a separate box. Depending on the number of orders, we will pack boxes of different specifications, each of which is made of environmentally friendly materials and is durable. After packaging, we will weigh each box of goods and send it to the international freight company or the warehouse designated by the customer.
Regular packages can usually arrive in 5-9 days. The special transportation line time will vary, usually about 15-20 days. The sea shipping time is about 45-50 days. The shipping time depends on local customs clearance policies, tariffs and other related factors.